Effective Date: June 2026
Welcome to Arban Dairy. By accessing, browsing, or purchasing products through our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By using the Arban Dairy website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with any part of these terms, please refrain from using our website and services.
2. About Arban Dairy
Arban Dairy is committed to delivering fresh, high-quality dairy products directly from our farms to consumers. We strive to ensure product quality, hygiene, and customer satisfaction through responsible farming and modern processing practices.
3. Eligibility
To use our services and place orders, you must:
- Be at least 18 years of age or have parental/guardian consent.
- Provide accurate and complete information during registration or checkout.
- Use the website in compliance with applicable laws and regulations.
4. Products & Availability
- All products displayed on the website are subject to availability.
- Product images are for illustrative purposes only and may vary slightly from the actual product.
- We reserve the right to modify, discontinue, or limit the quantity of any product without prior notice.
- Product specifications, pricing, and packaging may change from time to time.
5. Pricing & Payment
- All prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
- Payments must be completed through the approved payment methods available on the website.
- Arban Dairy reserves the right to correct pricing errors and cancel orders affected by such errors.
6. Order Acceptance
- An order placed on the website constitutes an offer to purchase products.
- Arban Dairy reserves the right to accept, reject, or cancel any order at its sole discretion.
- Order confirmation does not guarantee product availability.
- In case of cancellation by Arban Dairy, any eligible payment received will be refunded as per our Refund Policy.
7. Delivery
- Deliveries are available only in selected serviceable locations.
- Delivery timelines are estimates and may vary due to weather conditions, traffic, operational issues, or unforeseen circumstances.
- Customers are responsible for providing accurate delivery details.
- Arban Dairy shall not be liable for delays caused by incorrect information provided by customers.
8. Freshness & Product Handling
Our dairy products are perishable and should be stored according to the instructions provided on the packaging.
Customers are advised to:
- Refrigerate products immediately upon delivery where applicable.
- Check product condition upon receipt.
- Consume products within the recommended shelf-life period.
Arban Dairy shall not be responsible for quality deterioration resulting from improper storage after delivery.
9. Returns & Refunds
Due to the perishable nature of dairy products:
- Returns are accepted only in cases of damaged, defective, incorrect, or spoiled products.
- Complaints must be reported within 24 hours of delivery.
- Supporting photographs or evidence may be required for verification.
- Approved refunds or replacements will be processed according to our Return & Refund Policy.
10. User Conduct
You agree not to:
- Use the website for unlawful activities.
- Upload or transmit harmful, offensive, or misleading content.
- Attempt unauthorized access to website systems or data.
- Interfere with website functionality or security.
Violation of these terms may result in suspension or termination of access.
11. Intellectual Property
All content on this website, including:
- Logos
- Trademarks
- Product names
- Images
- Graphics
- Text
- Website design
is the exclusive property of Arban Dairy and protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. Limitation of Liability
To the maximum extent permitted by law, Arban Dairy shall not be liable for:
- Indirect or consequential losses.
- Loss of profits, revenue, or business opportunities.
- Service interruptions beyond our reasonable control.
- Product misuse or improper storage after delivery.
Our total liability shall not exceed the value of the product purchased.
13. Third-Party Links
The website may contain links to third-party websites for customer convenience. Arban Dairy does not endorse or assume responsibility for the content, policies, or practices of such external websites.
14. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Force Majeure
Arban Dairy shall not be held liable for delays or failures resulting from events beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Government restrictions
- Strikes
- Transportation disruptions
- Technical failures
16. Changes to Terms
Arban Dairy reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Varanasi, Uttar Pradesh, India.
18. Contact Information
Arban Dairy
Gorai Khemapur, Block – Sevapuri
Varanasi, Uttar Pradesh – 221403
Phone: +91 9140820697
Email: info@arbandairy.com